Elite Group Holdings Pty Ltd (EGH) is a consolidated business of 6 subsidiaries: elite warrany group, elite administration, elite consumer products, elite heavy equipment, and in 2008, elite diesel technologies.
We presently service the retail consumer and white goods market, new and used automotive dealership markets as well as the mining, agricultural, aviation, marine and real estate markets with a range of value adding solutions which include: extended warranty programs, client data management, outsourced call centre services, telemarketing, customer loyalty programs as well as finance and insurances.
Founded by Managing Director, Philip Cvetovac“when we began our automotive warranty business, we recognised a significant need to help our clients develop further strategies that would help them win more business by standing out from the crowd.
After dealing with and surveying hundreds of businesses we found that most of our customers felt it was getting harder to differentiate themselves from their competitors without requiring large sums of capital investment “
Elite has evolved into a Dealer Solutions orientated business whose core focus is to help its clients develop market differentiation strategies across all segments they work in.“ By adding maximum value to the core offerings of our clients' product range, invariably sales and profits always increase as does customer satisfaction and the overall quality perception.”
Our business has grown and continually succeeded by implementing the very systems and methods we preach.
“To be the best, you’ve got to live it. When all is said and done, you’ve only got one chance. When the others are resting, we’re still there fighting for what we believe in. Our relentless desire to win shines through in everything we do, which is why we want you.”
OUTSOURCE YOUR RISK AND FOCUS ON YOUR CORE BUSINESS
Managing the financial risk associated with warranty and finance may not be your strong suit, but it certainly is ours. A carefully constructed warranty, finance and service program will give your sales team the selling edge. Our purpose built call centres will manage all enquiries whilst we pay for all warranty claims and we will provide customer service index (CSI) reports for full accountability at a moment's notice.
WARRANTY
CUSTOMER CARE PROGRAMS
FINANCE
RISK MANAGEMENT
THE ELITE DIFFERENCE
Elite seeks to understand as many details pertinent to each dealer we work with in order to provide a strategic solution. We work hard to understand your individual circumstances, aims, objectives, motivations and future projections, which in turn helps us to reduce the cost and complexity of any current systems as well as adding profit centres in the place of current costs of doing business.
Elite is unique in its holistic approach to dealer solutions programs. Our individually designed systems can start with something as simple as a warranty program and can end up with a range of finance, yearly service and customer survey programs.
CUSTOMER SATISFACTION AND RETENTION
Customer loyalty is paramount in our modern business environment. Promises can be easy to make, but tough to follow through on. Elite Warranty Group prides itself on our loyal and growing customer base.
Our aim is very high, that is for 90% of our customers to report when asked that they are “satisfied or very satisfied” when dealing with Elite and would recommend Elite to others.
We’re constantly looking for new ways to improve on our service, by identifying and improving those processes that impact your business.
Our core purpose is YOUR BUSINESS, that is, we do not believe that one size fits all.
Too many service providers deliver a “fixed” range of products at a fixed price hoping they will somehow fit.
Not so - to give you the best possible result, we need to assess and analyse your business, so that what we finally produce and construct for you is quite simply the BEST offering of its type that you have ever seen or dealt with.
ELITE IN PRACTICE IN THE REAL WORLD
Some of our strategic partners, clients and achievements
